Refund policy

Return & Refund Policy

We hope you love everything you order from Afton Boutique! If something doesn't work out, eligible items may be returned within 14 days of delivery.

Returns

To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition, with tags attached when applicable. Proof of purchase may be required.

Books must be unread and returned in new, resellable condition, with no damage, markings, bent covers, or damaged spines.

To request a return, please email hello@aftonboutique.com before sending your item back. If your return is approved, we'll provide return instructions and the return address.

Items sent back without first requesting a return may not be accepted.

Final Sale Items

The following items are not eligible for return or refund:

  • Afton Boxes and other mystery or surprise items
  • Personalized, customized, or made-to-order items
  • Clearance or items marked Final Sale
  • Gift cards

If you have a question about whether an item is eligible for return, please contact us before purchasing.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at hello@aftonboutique.com so we can make it right.

Please include your order number and photos of the item when possible.

If the return is due to an error on our part or an item arrived damaged or defective, Afton Boutique will cover the return shipping cost when a return is required.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method, as Afton Boutique cannot be responsible for return packages that are lost or damaged in transit.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Exchanges

Because inventory may be limited, we cannot guarantee that another size or item will still be available. If you'd like a different item or size, please contact us at hello@aftonboutique.com and we'll be happy to help when possible.

Questions?

For any questions about a return or refund, contact us at hello@aftonboutique.com.